We reserve the right to change this privacy policy and will provide notification
of the change at least thirty (30) days prior to the change taking effect.
1. Collection of Information.
In the course of providing the Service we will need to collect, use and retain details
such as your name, address, telephone number, email address and other pertinent
details, including policy details, in order to validate and process any claim entitlement.
We may also require personal details of any other individual(s) who are joint policyholders
with you.
We collect personal information from you and/or from your bank, lender, provider
of the credit card/loan, arranger of the PPI, arranger of the Life Assurance Policy,
Bond or Endowment Provider/Vendor.
2. Use of Information.
Information is used to enable us to carry out our business of obtaining compensation
on our clients behalf.
3. Disclosure of Information.
By your acceptance of this privacy policy and unless and until we receive written
instruction to the contrary, you agree that we may share your personal information
with banks, Financial Advisers or other relevant financial institutions and to affiliates,
associated companies or service partners for the purposes of assisting you with
financial planning matters.
4. Retention of Information.
Personal information will be retained for a period to enable us to provide repeat
customers with the most efficient service and to enable us to comply with our legal
obligations, such as money laundering regulations.
5. Cookies.
We may use "cookies" to store personal data or we may link information
stored in cookies with personal data about specific individuals. We would do so
only to provide the most efficient service we can. Should you require any further
information regarding cookies many sources of information are available online,
such as www.cookiecentral.com/faq/.
7. Child Protection.
We only intend to provide our services to people over the age of 16. We do not knowingly
collect personal data from children without parental consent.
8. Confidentiality/Security.
All personal information provided is kept on a secure server and all employees and
data processors who have access to, or are otherwise associated with, the processing
of personal data, are obliged to respect the confidentiality of any personal data
received. We use secure transmission methods when receiving or sharing your
personal information. We have implemented security policies, rules and technical
measures to protect the personal data that we have under our control from:
- unauthorised access
- improper use or disclosure
- unauthorised modification
- unlawful destruction or accidental loss
9. Access to Information.
You can find out what information we keep about you by requesting a copy of the
information, which we will provide within a month of your written request, subject
to payment of a £10 charge. To maintain security we may require proof of your
identity. We allow you to challenge the data that we hold about you and, where appropriate,
you may request that data we hold be corrected or deleted, as necessary.
10. Privacy Compliance.
Our services will comply with UK and European legislation, in particular the Data
Protection Act 1998. For further details on your rights under the Data Protection
Act 1998 please visit: www.informationcommissioner.gov.uk.
11. Mergers, Sales etc.
If this business is sold or integrated with another business your details may be
disclosed to our advisors and any prospective purchasers and their advisors and
will be passed on to the owners of the business.
12. Support.
If you have any comments or queries in relation to this privacy policy please contact
us at:
Empire Claims Limited
PO Box 55459,
London, SW4 9YD