In the course of providing the Service we will need to collect, use and retain details such as your name, address, telephone number, email address and other pertinent details, including policy details, in order to validate and process any claim entitlement. We may also require personal details of any other individual(s) who are joint policyholders with you.
We collect personal information from you and/or from your bank, lender, provider of the credit card/loan, arranger of the PPI, arranger of the Life Assurance Policy, Bond or Endowment Provider/Vendor.
Information is used to enable us to carry out our business of obtaining compensation on our clients behalf.
Personal information will be retained for a period to enable us to provide repeat customers with the most efficient service and to enable us to comply with our legal obligations, such as money laundering regulations.
We may use "cookies" to store personal data or we may link information stored in cookies with personal data about specific individuals. We would do so only to provide the most efficient service we can. Should you require any further information regarding cookies many sources of information are available online, such as www.cookiecentral.com/faq/.
We only intend to provide our services to people over the age of 16. We do not knowingly collect personal data from children without parental consent.
All personal information provided is kept on a secure server and all employees and data processors who have access to, or are otherwise associated with, the processing of personal data, are obliged to respect the confidentiality of any personal data received. We use secure transmission methods when receiving or sharing your personal information. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
You can find out what information we keep about you by requesting a copy of the information, which we will provide within a month of your written request, subject to payment of a £10 charge. To maintain security we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may request that data we hold be corrected or deleted, as necessary.
Our services will comply with UK and European legislation, in particular the Data Protection Act 1998. For further details on your rights under the Data Protection Act 1998 please visit: www.informationcommissioner.gov.uk.
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the owners of the business.
Empire Claims Limited
PO Box 55459,
London, SW4 9YD