Your questions answered

Before contacting Empire Claims, please refer to the following frequently asked questions.

General

• Why should I use Empire Claims?
• Should I claim myself?
• Why should I claim back money?
• How will you get me my money back?
• What proof or guarantee can you give that you will get me my money?
• How will this affect my relationship with my bank for future lending?
• Will it affect my credit rating?
• How secure are my details with you?
• How legitimate is Empire Claims as a company?
• How much will a claim cost me?
• How far back can I claim?
• Can I claim for a previous (now closed) account?
• What if the bank says no?
• How long is the process likely to take?
• Will the Bank ring / contact me?

Bank Charges and Credit Card Charges

• Are Bank charges still on hold?
• What charges can I claim back?
• Could the bank close my account?
• How do I know how much I have been charged in total over the last 6 years?
• If I have been charged for going over my agreed overdraft limit, but it was entirely my own fault, am I still able to make a claim?
• My partner and I have a joint account, do we both need to sign when making any claim?
• Will you claim back 100% of my overcharge?
• Can you still help me if I've already started a claim against my bank?
• If I've closed my account some time ago, can you still help me make a claim?
• How do I find out more about bank charges?
• How do I find out more about credit card charges?

Payment Protection Insurance

• I have noticed that PPI payments are being added to my credit card repayments, but I can't remember taking out a PPI policy?
• If I am retired, a contractor, unemployed or self-employed should I still have PPI?
• I can't work because of stress or another illness but my PPI won't pay?
• I want to cancel my PPI policy but my lender says I have already paid the premiums as part of my loan and won't give me a full refund?
• When I took out my loan I was told I had to take out PPI, is this true?
• How far back can I go?
• How do I find out more about Payment Protection Insurance (PPI)?

Existing Customers

• Are Bank charges still on hold?
• How do I find out what’s happening with my claim?
• Have you received my signed and completed welcome pack?
• What happens if Empire Claims sends you a ‘Please return your Welcome Pack’ reminder?
• How long does a claim take?
• My Bank has contacted me or sent me my bank statements directly to me, what should I do?

Still have questions?

If you have a question not addressed above, you can either call us on the number listed below, or click the email button to fill in a contact form.